FREQUENTLY ASKED QUESTIONS
Here we've compiled the most common questions about our shipping, exchanges, sizing, and contact information. We want your experience with Glowart to be as clear as an afternoon at sea.
📦 ABOUT MY ORDER
What payment methods are accepted?
We accept Apple Pay, Google Pay, Mastercard, PayPal, Shop Pay and Visa.
Do you ship to all of Mexico?
Yes, we ship to all of Mexico.
How long does it take for my order to arrive?
In Cozumel: less than 1 day. Rest of Mexico: 3 to 8 business days, depending on the shipping chosen (economy, standard, or express).
Do you ship internationally?
For now, we do not ship outside of Mexico.
Can I pick up my order in store?
Sure. Select “Pick up in store” during your checkout.
Can I pay in cash or on delivery?
only in physical store if you decide to visit us.
🌴 ABOUT THE BRAND
Where is your physical store located?
We're located in Cozumel, Quintana Roo. You can see our exact location in the Physical Store section.
CONNECT LINK TO THE WORD PHYSICAL STORE; https://share.google/vCPP8nFnst7INf4OV
Are the pieces limited edition?
Yes. All of our collections are exclusive and limited edition, inspired by the sea and island style.
How do I care for my garment to make it last longer?
Wash them inside out in cold water, avoid ironing directly on the design, and do not use a dryer.
🔄 EXCHANGES AND RETURNS
Do you have exchanges or returns?
Yes, we accept exchanges or returns only for manufacturing defects or sizing issues. You can review our full policy here: 👉 Refund Policy
What do I do if my order arrived damaged or in error?
Contact us via WhatsApp or visit us in store. We'll help you resolve the issue as quickly as possible.
📐 SIZES AND FIT
How can I know my correct size?
Our sizes are exact (no bigger or smaller). Each product includes a size guide to help you choose the right size.